Support

Email info@figipos.com. Tell us your business name, the tablet's name if it is about a tablet, and what you were doing when the problem happened.

Pairing a tablet

• In the web portal, open Devices and choose “Pair a device” to issue a code.
• Open the FigiPOS app on the tablet and enter the code.
• A code is single-use and short-lived; if it has expired, make a new one. The role you chose — register or kitchen display — decides what the tablet shows.

Signing in

• On the web portal, sign in with your email and password, or ask for a sign-in link by email. We protect accounts against repeated sign-in attempts, so after several wrong passwords, wait a little before trying again.
• On a register, cashiers sign in with the PIN their vendor gave them. A PIN is shown only once and cannot be looked up: if it is lost, the vendor deactivates that cashier in the portal and adds them again with a new PIN.

Privacy and your account

See the privacy policy, or how to delete your account.